Terms and Conditions

for full details on our terms and conditions please contact us

This is only a brief outline of terms:

You have had the items for over 7 days,

You may request a refund if:

1) Has not be altered in any means ie: built on to, extra items added to, physically changed
2) Has not been tampered with ie: damaged, struck, pushed, torn, broken, splintered, shattered, mended, changed, sealed
3) Has not been physically used with or near materials, fiberous equipment, wet materials, coloured materials,  liquids or solids to make it an UN NEW item
4) Is in a full resalable condition, ie: can be sold at rrp
5) Has no damage to any part or spares to the whole item, not part item
 
All five of the above statements must be met in full, for a refund if outside of the 7 days cooling off period. Regulated by the distant selling act.

If you are in any doubt please do not hesitate to contact the office, where we will happily advise you.

For your reference please see the following websites to aid you in asking for a refund.

http://www.consumerdirect.gov.uk/ 

telephone them (the call can be confidential) on 08454 04 05 06 or

for a Welsh speaking advisor please call 08454 04 05 05.

Minicom users: 08451 28 13 84 - Consumer Issues only.

We are here to help. Our contact details can be found on the tab at the right hand corner of your screen that says CONTACT US.

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